Privacy Policy

 

This Privacy Statement reflects Heyrex Limited’s commitment to preserving your privacy. It sets out our policies in relation to the way we collect and handle personal information. We encourage you to check this Privacy Statement regularly as we may update it from time to time. Any updated versions will be posted on our web site.

  1. HOW AND WHY WE COLLECT INFORMATION

    We may collect personal information about you from you and from others (such as credit reference agencies).

    Most of the personal information we collect is provided by you directly — for example, when you provide your name, address, email address and phone number when you participate in competitions, register onto our website or make an online transaction.

    We also collect personal information when you visit certain parts of our website and provide content, feedback or suggestions. If you register onto our website, we may also collect information on your use of the site so that we can make our website more interesting for you.

    Finally, we may collect information about your pet through the operation of the Heyrex Service.

    When you visit our web site, "sessions" technology allows us to identify your movements around our site. Sessions alone cannot determine the identity of individual users. The only personal information a session can contain is information you supply yourself.

  2. HOW WE USE THE INFORMATION WE COLLECT

    We may use your personal information, and disclose it to our employees, contractors, and related companies, so that we can:

    • Provide products and services to you
    • Invoice you for products and services we provide
    • Obtain payment for our products and services from you
    • Tell you about products and services we have available
    • Identify ways to improve our website and our online offering
    • Monitor your compliance with our terms

    and for related purposes.

    We treat personal information which we collect from you in the same way that we treat our other confidential information. We will not sell to anyone the information which we collect about you.

    However, we may disclose your personal information to credit reference agencies, debt collection agencies and our legal advisers in connection with the above purposes. We may also disclose to a third party the information which we collect about you, where:

    • You have consented
    • We are permitted or required by law to do so
    • Disclosure is necessary in connection with a legal claim.

    We may also disclose data collected during the operation of the Heyrex Service for the purposes of research, education and promotion of the Heyrex Service, provided that such data does not identify you (or your pet!).

    Please note that by registering to use the Heyrex Service, you agree to us contacting you by email from time to time, so that we can gain feedback on our products and services, offer you new products and services, manage our rewards program, and generally provide improved customer service. You can unsubscribe from our email list at any time.

  3. HOW WE PROTECT OUR INFORMATION COLLECTION

    We take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from misuse and loss, as well as from modification and disclosure.

    We will store your personal information securely in our database. Access is restricted to only those people who require the information for our business purposes. Where you purchase products online, we do not store your credit card details. Instead, we use PayPal as a payment gateway.

    In addition, your personal information is only kept for as long as we require it.

  4. YOUR ABILITY TO ACCESS AND CORRECT INFORMATION

    We will take all reasonable steps to ensure that your personal information which we hold is accurate, complete and up-to-date.

    If you wish to access the information we hold about you, you are welcome to contact us and we will respond to your request within 10 working days. A handling fee may be payable so that we can obtain the information you require.

    You can also request that information about you be corrected or deleted. We can refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are legally entitled to do so. If we refuse, we will always give you our reasons.

  5. LINKS TO OTHER WEB SITES

    Our web site contains links to other sites. We are not responsible for the privacy practices of other web sites and their operators.

    The only web sites that this Privacy Statement relates to are www.heyrex.com, store.heyrex.com, my.heyrex.com, www.heyrexpro.com and www.heyrexvet.com.

  6. CONTACTING US

    If you have any questions about this Privacy Statement, please contact our privacy officer at info@heyrex.com or by mail to:

    Administration
    Heyrex Limited
    P.O. Box 17 223
    Karori
    Wellington 6147
    NEW ZEALAND.